Netflix is a great streaming service with a ton of content to watch on all sorts of different devices. However, sometimes, you’ll encounter Netflix error codes that stop you in your tracks.
It’s always annoying to be presented with an error while you’re trying to binge your new favorite obsession. So, what are some of the most common Netflix error codes, and how can you fix them? You might want to bookmark this for future reference!
1. How to Fix Netflix Error Code 11800
You’ll see Netflix error 11800 when there is a problem with the playback of your selected content on a mobile device. Usually, the error code will be accompanied by one of two messages:
A problem occurred while playing this item. Try again later, or select a different item. Go to www.netflix.com/support for more information.
Cannot play title. Please try again later.
This indicates that the information which is on your device is out of date or corrupted and needs to be refreshed. Typically, you will see this error on an Apple device like an iPhone, iPad, or Apple TV.
The easiest way to fix this error is to restart your device. This should clear out any old information used by the Netflix app and allow you to reload your content. If this does not work, you should update the Netflix app through the App Store.
2. How to Fix Netflix Error Code M7111-1331
This is an error which appears when you access Netflix from a browser, specifically Google Chrome.
Firstly, it may indicate you are using a link to a page which no longer exists (for example, if you use a bookmark to access Netflix). To fix this, go directly to Netflix.com.
Secondly, this could be caused by an incompatibility with one of your browser extensions. Try disabling browser extensions to fix the error.
3. How to Fix Netflix Error Code F7111-5059
This error occurs if you try to access Netflix from a browser while using a Virtual Private Network (VPN) or proxy.
As Netflix only has the rights to show some content in certain countries, it restricts users from accessing content from outside their home country. And so the service has cracked down on people using a VPN to access Netflix.
This is annoying if you are using a VPN or proxy for security reasons rather than trying to change your region, as you cannot safely connect to the Netflix website. Instead, you have to disconnect your VPN or proxy and then refresh the page.
Alternatively, use VPNs that still work with Netflix.
4. How to Fix Netflix Playback Error Code 10013
This error code similarly arises when you are using the Netflix app and are trying to download an episode or movie while connected to a VPN or proxy. You’ll see an error message: “There was a problem with this download. (10013)”
To fix this issue, as with the one above, you must disable your VPN or proxy. Once it is disabled, you’ll be able to download your content as normal.
5. How to Fix Netflix Error (AVF:11800;OS:42800;)
Using the Netflix app, you can download episodes or movies to your device to watch when you don’t have internet access. However, sometimes when you do this you will get an error saying, “This title can no longer be watched offline. (AVF:11800;OS:42800;).”
This means that the downloaded file you are trying to watch has become corrupted, has been deleted, or moved. Unfortunately, there is no way to fix this if you don’t currently have an internet connection, as you need to re-download the file.
However, if you do have internet access, then you can easily fix this error. Go to the Downloads section of the app by either clicking the arrow icon at the bottom of the app or by tapping the menu icon and selecting My Downloads. Now tap Edit in the top-right corner of the screen. Select the file that is not working and tap the red X icon to delete it.
Now re-download the episode or movie and you should be able to watch it without errors.
6. How to Fix Netflix Error UI-800-3
The Netflix error UI-800-3 comes up when you are using a device such as a Blu-ray player, Roku box, games console, smart TV, or Amazon Fire Stick. It indicates that the information stored on your device is out of date and needs to be refreshed.
This can be fixed simply by restarting your device. If this doesn’t work, you can try signing out of Netflix on your device and then signing back in. Finally, if that doesn’t work either, you can disconnect the device from your network, restart your router, and reconnect your device.
7. How to Fix Netflix Error 10023-10008
This error arises when a network connectivity issue affects your ability to download content via the iOS app. This usually happens when there is a block of some kind on the internet connection you are using. For example, if you are on a school or work Wi-Fi network, there may be a firewall in place which blocks streaming.
To fix this error, try connecting to a different Wi-Fi network.
Alternatively, this issue can sometimes be caused by having the incorrect time displayed on your device. Check your device’s date and time settings and make sure they’re correct.
8. How to Fix Netflix Error 10025 or 30103
These errors occur along with a message saying, “Cannot play title. Please try again later.” This usually happens because your Netflix app is out of date. First, trying updating the Netflix app. If that doesn’t fix the problem, uninstall and reinstall the app. You’ll need to remember your login details.
This error can also sometimes be fixed by restarting your device.
Finally, if you are using an HDMI adapter to watch content from an Apple device on an external display, make sure you are using one of the compatible HDMI adapters.
9. How to Fix a “Network Error” or Error NW-2-5/NW-3-6
When using an iOS device, you might see an error saying, “Network Error. A network connection is required to continue downloading.” Or on a device like a games console, smart TV, or Blu-ray player, you could see the error codes, NW-2-5 or NW-3-6.
All of these codes indicate a network connectivity issue which is preventing your device from contacting the Netflix servers. To fix it, first restart your device. If that does not work, try going closer to the source of the Wi-Fi to get a better signal, or use a wired connection instead. If this doesn’t work either, try restarting your router.
10. How to Fix an “Unexpected Error” on Netflix
One of the most common errors you may see when using Netflix in a web browser is a message saying, “There was an unexpected error. Please reload the page and try again.”
To fix this, refresh the page and try again. If that doesn’t work, try clearing your browser’s cache and browser history, or restarting your computer.
11. How to Fix Netflix Error Code 118119
This error typically occurs on Apple items, like iPads, iPhones, or anything running Apple TV. It happens when some of the data on your device needs to be refreshed.
To fix the Netflix error code 118119, you need to restart your device—literally turn it off and on again. This is a more laborious method for Apple TV, however, as you’ll need to unplug the TV running it from the power source, leave it for two minutes, then plug it back in.
12. How to Fix Netflix Error Code -1001 and 0-1157
These error codes will be displayed as “Sorry, we could not reach the Netflix service. (-1001)” or “An error occurred loading this content.” They mean that something is stopping your device from connecting to the Netflix servers.
Your first option is simply restarting the app or the device. If that doesn’t work, the problem is likely with your router. Check your Wi-Fi signal and try to improve it by bringing your device closer. Try connecting to a different network, and if that works, there could be something wrong with your Wi-Fi.
13. How to Fix Netflix Error Code NW-4-7
Error code NW-4-7 is a bit more complicated and varies depending on your device.
It can mean either a connectivity issue or that data on the device needs refreshing. You’ll need to take similar steps as above, like restarting your device and app, and checking Wi-Fi connections (especially if you’re connected to a network that might not allow streaming).
If you’re watching Netflix through a games console and you’ve already tried those options, you’ll need to verify your DNS settings (in your Xbox or PlayStation’s menu, set your DNS to Automatic). PlayStation should also let you Test Connection; if that works, Netflix should too. If not, there’s likely a problem with your home network.
Fix Netflix Error Codes on Any Device
Using these tips, you should be able to fix the most common Netflix error codes on mobile devices, smart TVs, and web browsers. In most cases, closing down the app, maybe logging out, and maybe restarting your device should work just fine.
Are you struggling to find new movies and shows to stream? Here are some useful secret Netflix codes bursting with content!
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